about
4+ years at Amazon managing a tiered 1,000+ seller portfolio, with hands-on strategic ownership of the top ~150 accounts. Consistently top 10% on attachment and retention. Built the segmentation framework, dashboards, and SOPs adopted by 50+ peers org-wide. Recently delivered 5 production systems in 14 days for a growing agency on contract, including AI-augmented customer-call workflows and the firm's first AI governance framework.
by the numbers
- $50M+
- annual GMV across a 1,000+ seller portfolio
- 50+
- peers adopted the Power Hour SOPs org-wide
- 5 in 14 days
- integrated production systems from a greenfield start
- 13 months
- consecutive year-over-year revenue growth
experience
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Vendor Acquisition Lead · Happyn
jul 2026 – now
Founding, part-time. Pre-launch two-sided marketplace connecting event vendors with party hosts.
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Operations & Automation Lead · Cambria Agency
feb 2026
Designed an AI-augmented call prep workflow pulling data from Slack, Sellerise, and ClickUp to surface account-level risks before each customer call. Caught a potential double-payment for a VIP account in the first operational week.
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Account Representative · Amazon
feb 2022 – jan 2026
Designed the "Power Hour" outreach framework, using SQL and QuickSight to segment accounts by health score and conversion potential.
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Account Executive · EZLease
jun 2021 – feb 2022
Ranked top salesperson at quarter-close every full quarter post-ramp.
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Service Manager · Koons Tysons Toyota
feb 2016 – jun 2021
Promoted from Call Center Rep to Service Manager. Ran daily operations for a 100+ person service department with 35 direct reports.